RETURN POLICY

At ZÄNŌ, we are dedicated to offering exceptional craftsmanship and a seamless luxury shopping experience. Please review our return policy carefully before placing your order.

Returns and Exchanges

We gladly accept returns on unworn, unused, and undamaged items in their original packaging, including dust bags, shoe boxes, and any accessories, within 14 days of receiving your order. Items must include all original tags attached. Please note that any signs of wear, alteration, or damage may result in your return being refused.

To initiate a return, please contact our customer service team at info@zanoworldwide.com within 14 days of delivery. Once your return is approved, we will provide detailed instructions for returning the item. Please note that customers are responsible for all return postage costs, and we recommend using a tracked and insured shipping service for your return. Returns that are shipped without prior approval may not be accepted.

Made-to-Order Items

Due to their personalized nature, items that are made to order cannot be returned or exchanged. Each made-to-order product is handcrafted exclusively for you, ensuring unparalleled quality and attention to detail. We encourage you to take extra care when selecting your size and style, as these items are final sale. For sizing assistance, please consult our size guide or reach out to our team before making your purchase.

Conditions of Return

• Returned items must be unworn, unaltered, and in their original condition.

• Items must be returned with all original packaging and included accessories.

• Returns that do not meet these conditions may be refused or sent back to the customer.

Refund Process

Refunds will be processed within 14 business days of receiving and inspecting your return. Approved refunds will be issued to your original method of payment. Please note that shipping fees are non-refundable.

Exchanges

If you wish to exchange an item for a different size or style, please contact us within 14 days of delivery. Exchanges are subject to product availability, and customers are responsible for postage costs associated with the exchange.

Non-Returnable Items

• Made-to-order items

• Final sale or discounted items

• Items damaged due to improper use or care